Refund policy

Returns
Our policy lasts 14 days for non custom items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Items returned within 7 days will be eligible for a refund to the original payment method, days 7-14 will be store credit. Special exceptions may be made for longer periods up to 30 days, and will be refunded as store credit only. Restocking fees may apply.

Please initiate returns through your account by clicking here, or we can manually start a return if you email us at Sales@Thatglassesguy.shop to initiate a return. We will provide an RMA # to include on the shipping label and inside the box. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Custom Made Lenses
- Prescription Lenses
- Limited Editions
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Items purchased using installment methods will be subject to restocking fee when returned up to 15% based on method and fees charged to us. 

Refunds & Restocking fees (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All sales are subject to a restocking fee of 5%. Unfortunately, we can no longer continue to absorb credit card and shipping fees on returns when items just don't work out/fit. If you book a virtual fitting we may waive this 5% as the recommendations are my own. 

- Items purchased using installment methods will be subject to a higher restocking fee when returned up to 15% based on method and fees charged to us. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Matt@thatglassesguy.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Matt@thatglassesguy.net and send your item to: 1110 Market St., Suite 113, Chattanooga TN 37402, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: That Glasses Guy 1110 Market St., Suite 113 Glasses Guy, Chattanooga TN 37402, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and items are your responsibility until back in our hands.